Shipping  & Returns

Shipping Policy

Terms of sale

 

  1. Object

1.1. These general conditions of sale apply to the purchase of "thousandths" branded products which will be made through this  e-commerce site by users qualified as "Consumers" pursuant to the following article 1.2.

1.2. Purchases of Products made through the Site will see as contracting parties MILLESIMI by Michael Milesi. as a seller (hereinafter the "Seller") and the person who proceeds to purchase one or more Products for purposes not related to his own business, commercial, craft or professional activity, as a buyer (hereinafter the "Consumer" ;; Seller and Consumer will be collectively referred to hereinafter as the "Parties").

1.3. The Seller  è  owner of the rights on the domain name of the Site, logos and trademarks relating to the products presented on the Site, as well as the design model and the right to 'author on the contents of the Site.

1.4. Any communication from the Consumer connected and / or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and / or delivery of the Products - must be sent to the Seller at the addresses and in the manner indicated on the Site and at the e-mail address info@millesimidesign.com.

1.5. Each purchase is governed by these general conditions of sale in the version that will be published on the Site at the time the order is sent by the Consumer.

1.6. The Site is dedicated to retail and as such is intended for the exclusive use of Consumers. If one or more sales are made to a person who does not qualify as a Consumer, these general conditions of sale will apply but, notwithstanding the provisions of the same:

  1. a)    _cc781905-5cde-3194-bb5890-594_babyd5c5c3-3194-bb589094-136bbad5cf 136bad5cf58d_  the right of withdrawal referred to in article 10 will not be recognized to the buyer;

  2. b)    _cc781905-5cde-3194-bb5890-594 -... 136bad5cf58d_ the buyer will not be able to benefit from the warranty on the Products indicated in article 8;

  3. c)    _cc781905-5cde-3194-bb5890-594 -... 136bad5cf58d_ the buyer will not be granted any other protections provided herein in favor of the Consumer, which reflect or comply with mandatory provisions;

  4. d)    _cc781905-5cde-3194-bb5890 -594905c5c3-3194-bb5890- 136bbad5cf 136bad5cf58d_ the sales contract concluded between the Seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.

1.7. In order to make purchases through the Site, the Consumer must  have reached the age of majority (18 years) and have the capacity to act.

1.8. Simultaneously with the transmission of the purchase order, the Consumer accepts that the confirmation of the information relating to the order placed and these general conditions of sale will be sent by e-mail to the address declared by the same during registration on the Site or during the purchasing process.

1.9. Any costs for connecting to the Site via the Internet, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.

 

  1. Characteristics of the Products and their availability in the various geographical areas

2.1. The Products are sold with the characteristics described on the Site and according to the general conditions of sale published on the Site at the time the order is sent by the Consumer, with the exclusion of any other condition or term.

2.2. The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply only to sales. concluded from that date.

2.3. The prices, the Products for sale on the Site and their characteristics are subject to change without notice. Before sending the purchase order pursuant to point 3 below, the Consumer is invited to check the final sale price.

2.4 Users from all over the world can access the Site and the Site may contain references to Products that are not available or cannot be purchased in the country of the Site visitor.

2.5 The Products available on the Site can only be purchased by users who, in the section of the Site specifically dedicated, request their delivery in one of the countries indicated on the Site.

 

  1. How to purchase the Products - Completion of each individual purchase contract

3.1. The presentation of the Products on the Site, which is not binding for the Seller, represents a mere invitation to the Consumer to formulate a contractual purchase proposal and not an offer to the public.

3.2. The purchase order sent by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself and that the Consumer, by transmitting the order to the Seller , is required to accept in full and without any reservation. Before proceeding with the purchase of the Products, by sending the purchase order, the Consumer will be asked to carefully read these general conditions of sale and the information on the right of withdrawal, to print a copy using the print command and store or reproduce a copy for your own personal use. Furthermore, the Consumer will be asked to identify and correct any errors in entering their data.

3.3. The Consumer's purchase order is accepted by the Seller by sending it to the Consumer, to the e-mail address declared by the latter to the Seller at the time of registration on the Site or sending the order if the Consumer is not registered on the Site. , an e-mail confirming the order itself, which will report the summary of the order made and the description of the characteristics of the ordered Product. The Consumer's order, the Seller's order confirmation and the general conditions of sale applicable to the relationship between the Parties will be filed electronically by the Seller in its IT systems and the Consumer may request a copy by sending an e-mail communication to the Seller at 'address info@millesimidesign.com.

3.4. Each contract for the purchase of the Products is considered concluded when the Consumer receives the order confirmation from the Seller via e-mail.

 

  1. Product selection and purchase procedure

4.1. The Products presented on the Site can only be purchased through the purchase procedure present on the Site. This procedure involves the selection of the Products of interest to the Consumer, with their insertion in the appropriate virtual shopping cart. After the selection of the Products, to purchase the Products selected and placed in the cart, the Consumer will be invited to register on the Site, providing the requested data, or to log in, if the Consumer is already registered or to provide his own essential data for completing the order in "guest" mode and allowing the completion of the contract. In order to allow the purchase, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected Products, the billing address and a telephone number where you can contact him for any communications relating to the purchase made, if they are different from the data provided at the time of registration. The Consumer will display a summary of the order to be executed and confirmed, by doing which he will accept these general conditions of sale. The confirmed order will then be definitively sent to the Seller and will produce the effects described in the previous par. 3.2. of this contract. The Consumer will also be asked to choose the payment method, among those available and will be required to communicate the relevant data via a secure connection. For accounting and administrative needs, the Seller reserves the right to verify the personal details indicated by the Consumer. If the payment is made by credit card, the purchase amount will be charged exclusively at the time of transmission of the order confirmation from the Seller to the Consumer.

4.2. Where during the process of selecting the Products on the Site referred to in point 4.1 above, the Consumer finds that the price of one or more of the Products he intends to select for the next purchase is clearly lower than that normally applied, net of any discounts and / or promotions in force at that time, due to an obvious technical problem that occurred on the Site, please do not complete your purchase order and report the aforementioned technical error to the Seller's Customer Service, by sending an e-mail to 'email address:  info@millesimidesign.com.

4.3. In cases where the Consumer has completed his purchase order and the latter includes a Product whose price is clearly lower than that normally applied, net of any discounts and / or promotions in force at that time, due to of an obvious technical problem that occurred on the Site:

(a) if the Consumer himself has not yet received the Product, the Seller will (i) cancel the order, the delivery of which will therefore not be carried out, simultaneously sending a communication in this regard via e-mail, to the address of e-mail indicated by the Consumer when transmitting the order and (ii) reimburse the Consumer for the payments made by the same in relation to the canceled order, including delivery costs, without undue delay and, in any case, no later than 14 days from the cancellation of the order, using the same payment method used by the Consumer for the initial transaction;

(b) if the Consumer has received the Product, the Seller will promptly inform the Consumer via e-mail of the error occurred in the process of completing his order, offering the same, alternatively, to (i) pay in favor of the Seller, no later than the following 5 (five) days, using one of the payment methods available on the Site, the amount corresponding to the difference between the correct price of the Product and the incorrect price resulting from the purchase order, or (ii) cancel your order, following the instructions contained in the same communication and returning the Product to the Seller, at the latter's expense, no later than the following 14 (fourteen) days, by sending it to MILLESIMI di Milesi Michael, Via Nim, 4 25040 Angolo Terme (BS) Italy, undamaged, complete with all its elements and accessories (including labels and tags unaltered and attached to the product), accompanied by the instructions / notes / manuals attached, d to the original packages and packaging and the guarantee certificate and accompanied by the return form, duly completed, which you will find attached to the e-mail sent by the Seller. In the event that the Consumer has chosen the option referred to in the previous point (b) (ii), the Seller will reimburse the Consumer for the payments made by the same in relation to the canceled order, including delivery costs, without undue delay and, in any case, no later than 14 days from the cancellation of the order, using the same payment method used by the Consumer for the initial transaction.

 

  1. Delivery of goods and acceptance

5.1. Generally the Site indicates the availability of the Products and the delivery times of the same, however, such information is to be considered purely indicative and not binding for the Seller.

5.2 The Seller undertakes to do everything in its power to comply with the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 30 (thirty) days starting from the day following that in to which the Consumer sent the order. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written communication to the Consumer and will refund any sums already paid by the Consumer for the payment of the Product pursuant to the following par. 5.3.

5.3. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will send a written communication to the Consumer and will refund any sums already paid by the Consumer for the payment of the Product.

5.4. The shipment of the Products ordered by the Consumer will take place in the manner indicated on the Site at the time the order is sent. The Consumer undertakes to check without delay, and in any case no later than 3 (three) days from receipt of the Products, that the delivery is correct and includes all and only the products purchased and to inform the Seller of any defect within this period. of the products received or of their discrepancy with respect to the order placed, according to the procedure referred to in the following art. 9 of these general conditions of sale. Should the packaging or wrapping of the products ordered by the Consumer reach their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / forwarder or to accept delivery "with reserve".

5.5. Once the term referred to in the previous par. 5.4. without the Consumer having formulated complaints against the carrier / shipper, the Products delivered will be considered definitively accepted by the Consumer.

 

  1. Prices, shipping costs, taxes and fees

6.1. The price of the Products is that indicated on the Site at the same time as the Consumer sends the order. The prices of the Products indicated on the Site include the costs of standard packaging, VAT (if applicable) and any indirect taxes (if applicable), while they do not include the contribution to the shipping costs that are calculated before the confirmation of the order sent. from the Seller to the Consumer and which the Consumer undertakes to pay to the Seller in addition to the price indicated on the Site.

6.2. Depending on the country in which the Products are to be delivered, the relative shipping costs will be displayed on the Site during the order creation process, which the Consumer undertakes to pay in addition to the price of the Products ordered.

6.3. The Consumer must pay the total price to the Seller, as reported in the order confirmed following the order confirmation sent by e-mail from the Seller to the Consumer.

 

  1. Payments

7.1. Payment can be made by credit card, bank transfer o  via PayPal, under the conditions described below. The Seller may allow additional payment methods, indicating them in the payments section of the Site.

7.2. If the payment is made by credit card, the Consumer will be transferred to a secure site and the credit card data will be entered directly in the applications of  Stripe, Inc. based at 185 Berry Street Suite 550 , San Francisco, CA 94107 USA,   operator who handles payments on behalf of the Seller.

The transmitted data will be sent in protected mode, by means of an encrypted data transfer with 128-bit SSL (SecureSocketKLayer) system. These data are not accessible even for the Seller.

7.3. The Seller will promptly send to the Consumer, in electronic format via e-mail to the address declared by the same, the tax receipt relating to the purchase made, if the Products purchased are intended to be delivered in the Italian territory, or attached in paper format to the Products. purchased, in all other cases.

 

  1. Seller's legal guarantee of conformity, reporting of lack of conformity and warranty interventions

8.1. Pursuant to and for the purposes of the European Directive 44/99 / EC and the Italian Legislative Decree no. 206/2005 (Consumer Code), the Seller guarantees to the Consumer that the Products will be free from design and material defects and conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. . The application of any guarantee is excluded in case of use of the Product that does not conform to that of the Product and to the instructions / warnings provided by the Seller, or reported in the reference illustrative documentation, in the guarantee sheet enclosed with the product, in the tags. or in the labels.

8.2. The Consumer will have the duty to examine the Products as soon as possible and, under penalty of forfeiture of this warranty, to report any defects and non-conformities no later than 30 days from discovery, sending via e-mail a info@millesimidesign.com, with indication of the defect and / or non-conformity found, as well as the relative documentation indicated in the return form itself (at least 1 (one) photograph of the Product , the order confirmation sent by the Seller and the tax receipt).

8.3. Following the receipt of the related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer and, after having carried out the quality checks aimed at verifying the actual non-conformity of the Product, will decide, on its own discretion, whether to authorize the return of the Products by providing the Consumer with a reply via e-mail to the address provided by the latter during the registration process on the Site. The authorization to return the Products will in no way constitute recognition of defects or conformity, the existence of which must be ascertained after the return. The Products for which the Seller has authorized the return must be returned by the Consumer, together with a copy of the communication of authorization for the return, within 30 (thirty) days of reporting the defect or non-conformity, to the following address: _cc781905-5cde-3194 -bb3b-136bad5cf58d_MILLESIMI by Milesi Michael, Via Nim, 4 25040 Angolo Terme (BS), Italy.

8.4. If the Seller is required to reimburse the Consumer for the price paid, the reimbursement will be made by bank transfer or, where possible, by the same means of payment used by the Consumer when purchasing the Product. It will be the consumer's responsibility to communicate to the Seller, again by e-mail at the address info@millesimidesign.com, the bank details to make the transfer in his favor and to ensure that the Seller is placed in the condition of being able to return the amount due.

 

  1. Liability for damage from defective products

9.1. As regards any damage caused by defects in the Products, the provisions of the European Directive 85/374 / EEC and the Italian Legislative Decree no. 206/2005 (Consumer Code). The Seller is in effect the Producer of the Products.

 

  1. Right of withdrawal - Information

10.1 The Consumer is entitled to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within the term of 14 (fourteen) from when (i) the product was delivered or (ii) in the case purchase of multiple products delivered separately with a single order, the last product has been delivered.

10.2 To exercise the right of withdrawal, the Consumer must inform the Seller, before the expiry of the term referred to in point 10.1, of his decision by sending an explicit declaration to the Seller  to the e-mail address_cc781905- 5cde-3194-bb3b-136bad5cf58d_info@millesimidesign.com of its decision to withdraw . 

10.3. If the Products had not yet been sent to the Consumer, the withdrawal will take effect from the moment in which the Seller receives the request for withdrawal from the Consumer for the entire order via info@millesimidesign.com.

10.4 If the Consumer has received the product, following the provisions of point 10.2 above, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing the return form to be included in the package, and the instructions for returning the product, to be sent without undue delay and, in any case, within 14 days from the day on which the Consumer communicated the withdrawal, to:

MILLESIMI by Milesi Michael

Via Nim, 4 25040 Angolo Terme (BS) Italy

 

The deadline is met if the products are returned before the 14-day period has expired.

10.5 The risks and direct costs of returning the goods will be borne by the Consumer.

10.6 If the Consumer withdraws, the payments made by the same will be reimbursed, without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different means of payment, in which case any additional costs deriving from the different means of payment will be charged to the Consumer. The reimbursement may be suspended until receipt of the goods or until the Consumer demonstrates that he has returned the goods, whichever is the earlier.

10.7 The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product) , not accompanied by the attached instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product . To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it during transport even from writings or labels.

 

  1. Intellectual Property Rights

11.1. The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products  are and remain exclusive property of the Seller and / or its successors in title, without the Consumer having any rights over the same from accessing the Site and / or purchasing the Products.

11.2. The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Seller.

 

  1. Consumer data and privacy protection

12.1. In order to proceed with the registration, the order and therefore the conclusion of this contract, some personal data from the Consumer are requested through the Site. The Consumer acknowledges that the personal data provided will be processed by the Seller as Data Controller, in accordance with and in compliance with the European Data Protection Regulation 2016/679 (GDPR) and the applicable Italian legislation, to execute each purchase. performed through the Site and, with your consent, for any further activities as indicated in the specific informativa sulla privacy  provided to the Consumer through the Site at the time of registration.

12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and truthful.

12.3. The Consumer may at any time update and / or modify their personal data provided to the Seller by contacting info@millesimidesign.com.

 

  1. Safety

13.1. Although the Seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Site, even after the Consumer has authenticated (login), cannot be accessed or viewed by unauthorized third parties.

13.2. With regard to data relating to credit card payments, the Seller uses the services of Stripe Stripe, 185 Berry Street, Suite 550, San Francisco, CA 94107,   https: // stripe. com  e of PayPal (Europe) S.à rl et Cie, SCA, a company owned by PayPal Inc., based in California, USA  https: // www.paypal.com  . Both service providers adopt technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.

 

  1. Major force

14.1. The Seller will not be liable in the event of total or partial non-fulfillment of its obligations under any contract concluded pursuant to these general conditions of sale, if such non-fulfillment is caused by unforeseeable events and / or natural events beyond its reasonable limits. control, including, but not limited to, catastrophic natural events, acts of terrorism, wars, popular uprisings, power failure, general strike of public and / or private workers, strike and / or restrictions on the viability of couriers and air links.

 

  1. Applicable law and competent court

15.1. Each sales contract concluded between the Seller and the Consumers pursuant to these general conditions of sale will be governed and interpreted in accordance with Italian law. In any case, the rights eventually attributed to Consumers by mandatory provisions of law in force in the State of the latter will be reserved.

 

  1. Transfer

The Parties may not assign or otherwise transfer any of their rights and obligations arising from these general conditions of sale to third parties without the prior written consent of the other party.

 

  1. Validity of the clauses

17.1. The headings of the clauses used here are to be considered purely indicative and have no effect on the identification of the content and interpretation of this contract.

17.2. These general conditions of sale do not affect the rights attributed to the Consumer by Italian law.

17.3. In the event that a clause or part of a clause of these general conditions should be considered invalid because in contrast or contrary to a law, all the other clauses of this agreement or parts of the same clause will remain fully valid and effective.

 

  1. Concluding provisions

The Consumer declares that he has not been induced to adhere to this contract by previous oral declarations.

 

Date of publication on the site and entry into force 20/06/2019

Return & Exchange Policy

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